Virtual, Inc.
  • Wakefield, MA, USA
  • Hourly
  • Full Time

WANTED: An administrative ninja who is customer-focused and solution-oriented. A people-person with a positive demeanor and sense of adventure - because this job will take you to destinations near and far, from the domestic to the exotic! An excellent communicator who will enjoy witty conversations with fun co-workers while penning responses to, at times, a small mountain of email.


What's a day in the life for a Program Coordinator? 

The Program Coordinator works in collaboration with team members to support the day-to-day administration of our client's certification programs and internal team operations. The focus of this role will be providing top-notch customer service and administrative support our client's training programs.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Coordinate and support the delivery and administration of training programs in accordance with client requirements.
  • Administer and support client training activities including but not limited to registration, enrollment, testing, scoring and certifications.
  • Respond to high volume of inbound email; respond to trainee questions and information requests.
  • Coordinate the logistics of Instructor Led Training (ILT) classes which include training rosters, manuals, exams, and other materials as needed to deliver the class.
  • Work with internal Accounting staff to ensure timely processing and reporting of customer invoices and payments.
  • Maintain accurate records of class rosters including registration and course completion status.
  • Prepare weekly registration status reports.
  • Participate in client meetings; document and post meeting minutes.
  • Assist with client website updates.


Do you have what it takes? 

  • Bachelor degree in a related field required, degree preferred;
  • Minimum of 2 years administrative support and customer service experience;
  • Must have excellent customer service, communication (verbal and written) and interpersonal skills;
  • Detail-oriented, with effective organizational and problem-solving ability, including ability to manage multiple tasks simultaneously;
  • Must be a self-starter, with the ability to work independently with limited supervision, and work well under time-pressure when needed;
  • Experience working in/with other cultures and/or across other time zones a plus;
  • Proficient with Microsoft Office Suite, especially Outlook and Excel; experience with web-based applications, databases or a Learning Management System is a plus.
  • Ability and willingness to travel up to 20% both domestic and international. A valid passport is required
  • Must be able to work at our Wakefield, MA office location



If a competitive salary isn't enough, we also offer a range of perks that have continued to put us among the best places to work.

  • Comprehensive benefits including health, dental, life insurance, disability insurance and 401-K options
  • Unlimited vacation and paid time off policies that promote a work life balance
  • Paid holidays (and Festivus is our favorite)
  • Ongoing training, learning stipends, tuition assistance and opportunities for career development
  • Company sponsored volunteer opportunities
  • Monthly fun outings and team building gatherings (kayaking, laser tag, happy hours and more)
  • Great corporate culture


If you think you'd be a good fit, we'd like to hear from you.

Virtual, Inc.
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