Virtual, Inc.
  • Wakefield, MA, USA
  • Salary
  • Full Time

WANTED: A team player with a make-it-happen kind of attitude who understands the importance of leading our clients through their mission toward success. Do you thrive in a fast-paced work environment? Are you a passionate learner who accomplishes strategic objectives by overseeing multiple project activities? Apply today! 


The Program Specialist oversees day-to-day client services operations. Duties include project support and execution for designated client(s) activities.  Make recommendations to continually improve upon client success.


  • Execute the membership process for assigned client(s), including:
    • Member benefit packages;
    • Orientation of new members;
    • Membership renewals;
    • Recruitment of new members.
  • Implement client policies, programs and procedures. 
  • Coordinate the delivery of membership programs and benefits in accordance with client strategic plans.
  • Manage working group meetings.
  • Respond to inbound questions and requests from members and the public at large.
  • Coordinate conference calls/face-to-face meetings for clients: facilitate scheduling, draft minutes, document action items, follow-up as needed.
  • Collaborate with the Virtual marketing and communications team in the development and implementation of communications initiatives, including webinars, presentations, collateral, membership recruitment and other marketing materials.
  • Work with the Virtual events team in the execution of events as needed.
  • Assist with client website management.
  • Implement other client or client services team initiatives or projects as needed.


  • Computer proficiency, specifically with Microsoft Office Suite;
  • Willingness and ability to travel, if required (20%, both international and domestic, valid passport required);
  • Experience working with multiple cultures across all time zones a plus;
  • High level of creativity and "rolled up sleeves" working style;
  • Excellent customer service, communication, both verbal and written, and interpersonal skills;
  • Detail-oriented, with strong, effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment;
  • Must be a self-starter, with the ability to work independently with limited supervision and work well under pressure;
  • Bachelor's (B.A./B.S.) degree required;
  • Two to three years' experience in project coordination and/or experience in Industry Association environment.


If a competitive salary isn't enough, we also offer a range of perks that have continued to put us among the best places to work.

  • Comprehensive benefits including health, dental, life insurance, disability insurance and 401-K options
  • Unlimited vacation and paid time off policies that promote a work life balance
  • Paid holidays (and Festivus is our favorite)
  • Ongoing training, learning stipends, tuition assistance and opportunities for career development
  • Company sponsored volunteer opportunities
  • Buddy Program
  • Monthly fun outings and team building gatherings (kayaking, laser tag, happy hours and more)
  • Corporate culture that exemplifies our core values of Teamwork, Respect, Innovation, Empowerment, Service Excellence and FUN!


Have you ever wondered how your credit cards remain secure in this ever-changing world of hackers and fraud? Have you ever thought about how the technology behind games like Pokmon-GO came to be? How about the technology that makes it possible to use your fingerprint instead of a password? Or the initiatives behind the group of pioneers responsible for taking the internet to the most remote areas of the world? These are only a few examples of the innovative accomplishments we've helped our clients achieve. Pretty cool stuff, huh?

We understand that no global movement starts with just one person and that's why our employees are really Virtual's most valuable asset and at the heart of our success. It takes an entire team to fulfill our mission of attaining long-term success by ensuring that every client that we serve achieves or exceeds its strategic objectives.

Virtual Inc. is an Equal Opportunity Employer.

Virtual, Inc.
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